Dynamic capabilities and complementarity in complex IT projects in Brazil: Dataprev's experience

Valter Moreno; Rodrigo Ferreira; Fernando Filardi

doi:10.5585/riae.v19i3.14288

Autores/as

Valter Moreno Ibmec Business School https://orcid.org/0000-0002-1782-2401
Rodrigo Ferreira Universidade do Estado do Rio de Janeiro (UERJ) Ibmec Business School https://orcid.org/0000-0002-1766-0094
Fernando Filardi Ibmec Business School https://orcid.org/0000-0002-9333-0871

DOI:

https://doi.org/10.5585/riae.v19i3.14288

Palabras clave:

Vista Basada en Recursos (VBR), Complementariedad, Capacidades dinámicas, Inversiones en tecnología de la información, Planificación de Recursos Empresariales (ERP).

Resumen

Objetivo del estudio: Los grandes proyectos de TI se reconocen como complejos, costosos y riesgosos y no siempre producen los resultados comerciales deseados. En este estudio, la Vista Basada en Recursos y la teoría de las capacidades dinámicas se utilizan para dilucidar las dinámicas que permiten a una empresa extraer continuamente valor de una inversión en un gran sistema corporativo.

Metodología / enfoque: Para ello, se desarrolló un estudio de caso sobre la implementación y post implementación de un sistema ERP por parte de Dataprev, una gran empresa pública brasileña.

Originalidad / Relevancia: El estudio proporciona evidencia empírica de la interacción entre recursos y capacidades organizativos y de TI complementarios y capacidades dinámicas en un importante proyecto de implementación de ERP y en eventos posteriores, en una empresa pública brasileña. Todavía hay escasez de investigación sobre estos tres temas, especialmente en el contexto de las economías emergentes.

Resultados principales: El análisis de los datos cualitativos primarios y secundarios recopilados mostró que, con el tiempo, las capacidades dinámicas de la empresa contribuyeron a mejorar la complementariedad de los recursos y capacidades organizacionales y de TI. Esto permitió a Dataprev desarrollar nuevos recursos y capacidades sinérgicas y, así, mejorar continuamente su desempeño y competitividad.

Aportes teóricos y metodológicos: El estudio describe estos recursos y capacidades, así como la dinámica de sus interacciones, y discute sus implicaciones teóricas y prácticas.

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Biografía del autor/a

Valter Moreno, Ibmec Business School

Master in Business at Ibmec Business School

Rodrigo Ferreira, Universidade do Estado do Rio de Janeiro (UERJ) Ibmec Business School

Professor at Universidade do Estado do Rio de Janeiro (UERJ)

Ibmec Business School

Fernando Filardi, Ibmec Business School

Professor at Ibmec Business School

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