From Improvisation at the ACS (Attending Customer Service) - the Origin of the CRM

Authors

  • Cesar Basta Aposentado
  • Daniel de Oliveira Alcântara Uninove

DOI:

https://doi.org/10.5585/cpg.v2n0.1751

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Published

2009-09-02

How to Cite

BASTA, Cesar; ALCÂNTARA, Daniel de Oliveira. From Improvisation at the ACS (Attending Customer Service) - the Origin of the CRM. Cadernos de Pós-graduação, [S. l.], v. 2, p. 01–10, 2009. DOI: 10.5585/cpg.v2n0.1751. Disponível em: https://periodicos.uninove.br/cadernosdepos/article/view/1751. Acesso em: 17 jul. 2024.