QFD sustentável: uma revisão bibliométrica e sistemática da literatura
DOI:
https://doi.org/10.5585/exactaep.2021.17436Palavras-chave:
Desdobramento da função qualidade. QFD. Sustentabilidade. QFD sustentável.Resumo
A presente pesquisa teve como objetivo realizar uma revisão bibliométrica e sistemática da literatura para investigar o que se tem feito em relação ao QFD, quanto aos aspectos da sustentabilidade, no intuito de identificar lacunas na literatura e propor sugestões para pesquisas futuras. Os principais aspectos bibliométricos levantados revelaram que os autores mais relevantes no tema, quanto à quantidade de publicações e relações com outros autores, são Vinodh e Yazdani. O método de pesquisa mais utilizado foi o estudo de caso e o país que mais tem publicado sobre o tema é a Índia. A revisão sistemática revelou que mais de 50% dos trabalhos publicados já consideram os três aspectos da sustentabilidade (econômico, ambiental e social) e pouco mais de 40% não consideram o aspecto social, mas existe uma tendência nos estudos de incorporar o aspecto social. Revelou também que a maior parte dos estudos que propõem o QFD considerando os aspectos sustentáveis o utilizam em seu formato convencional, mas é expressivo o número de trabalhos que integram outras ferramentas ao QFD fazendo menção a um melhor resultado. Dessas, as ferramentas mais frequentemente utilizadas são o LCA, o ANP e o AHP. No entanto, ficou evidente a falta de consenso em relação ao melhor método de tantos propostos, dependendo do foco e do segmento da aplicação. Quanto ao método, há carência de pesquisas sobre o tema que utilizam métodos diferentes do estudo de caso. Além disso, há segmentos e focos em que o QFD ainda é pouco explorado.
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