What is digital transformation in Marketing? A bibliometric and scientometric analysis of an evolving topic
DOI:
https://doi.org/10.5585/remark.v22i4.23979Keywords:
Digital transformation, Marketing, Bibliometric, Scientometric, State of artAbstract
Purpose: To highlight the major emerging trends and the author’s intellectual and social structure, amongst other indicators about digital transformation in marketing.
Method: This is a bibliometric and scientometric work.
Originality/Relevance: This work compiles previous research about digital transformation and how it has been used in marketing, accessing emerging topics and gaps not being addressed in previous studies, being a valuable reference for researchers who intend to contribute with this research area.
Results: This work shows emerging trends in marketing practices considering digital transformation, the most productive/influential documents, authors, journals, and organizations, most frequently used keywords, authorship patterns and potential areas of research related with Digital Transformation practices in marketing.
Theoretical/methodological contributions: This study contributes to overall understanding of the knowledge structure of D.T. in marketing based on quantitative and graphical knowledge mapping analyses, implying the growing engagement of D.T. in marketing and suggestions for future research.
Downloads
References
Abbu, H. R., & Gopalakrishna, P. (2021). Synergistic effects of market orientation implementation and internalization on firm performance: Direct marketing service provider industry. Journal of Business Research, 125, 851–863. https://doi.org/10.1016/j.jbusres.2019.06.004
Acquisti, A., Taylor, C., & Wagman, L. (2016). The Economics of Privacy. Journal of Economic Literature, 54(2), 442–492. https://doi.org/10.1257/jel.54.2.442
Ahmi, A. (2022). Bibliometric Analysis using R for Non-Coders: A practical handbook in conducting bibliometric analysis studies using Biblioshiny for Bibliometrix R package. Preprint Edition. https://books.google.com.br/books?id=kPhiEAAAQBAJ
Aria, M., & Cuccurullo, C. (2017). bibliometrix : An R-tool for comprehensive science mapping analysis. Journal of Informetrics, 11(4), 959–975. https://doi.org/10.1016/j.joi.2017.08.007
Aria, M., & Cuccurullo, C. (2022, September 16). Calculate the normalized citation score metric. https://rdrr.io/cran/bibliometrix/man/normalizeCitationScore.html
Arias-Perez, J., Velez-Ocampo, J., & Cepeda-Cardona, J. (2021). Strategic orientation toward digitalization to improve innovation capability: Why knowledge acquisition and exploitation through external embeddedness matter. Journal of Knowledge Management, 25(5), 1319–1335. https://doi.org/10.1108/JKM-03-2020-0231
Bauer, J. C., & Brown, W. T. (2001). The digital transformation of oral health care. Teledentistry and electronic commerce. Journal of the American Dental Association (1939), 132(2), 204–209. https://doi.org/10.14219/jada.archive.2001.0156
Bharadwaj, A., El Sawy, O. A., Pavlou, P. A., & Venkatraman, N. (2013). Digital Business Strategy: Toward a Next Generation of Insights. MIS Quarterly, 37(2), 471–482. https://doi.org/10.25300/MISQ/2013/37:2.3
Bradford, S. C. (1934). Sources of information on specific subjects. Engineering, 137, 85–86.
Brynjolfsson, E., & McAfee, A. (2014). The Second Machine Age: Work, Progress, and Prosperity in a Time of Brilliant Technologies. W. W. Norton. https://books.google.com.br/books?id=WiKwAgAAQBAJ
Campbell, C., Sands, S., Ferraro, C., Tsao, H.‑Y., & Mavrommatis, A. (2020). From data to action: How marketers can leverage AI. Business Horizons, 63(2), 227–243. https://doi.org/10.1016/j.bushor.2019.12.002
Chen, K.‑L., Lassen, A., Li, C., & Møller, C. (2022). Exploring the value of IoT data as an enabler of the transformation toward servitization: An action design research approach. European Journal of Information Systems, 1–27. https://doi.org/10.1080/0960085X.2022.2046515
Ching-Hung Lee, Chien-Liang Liu, Amy J.C. Trappey, John P.T. Mo, & Kevin C. Desouza (2021). Understanding digital transformation in advanced manufacturing and engineering: A bibliometric analysis, topic modeling and research trend discovery. Advanced Engineering Informatics, 50, 101428. https://doi.org/10.1016/j.aei.2021.101428
Corsaro, D., & D’Amico, V. (2022). How the digital transformation from COVID-19 affected the relational approaches in B2B. Journal of Business & Industrial Marketing, 37(10), 2095–2115. https://doi.org/10.1108/JBIM-05-2021-0266
Cortez, R. M., & Johnston, W. J. (2020). The Coronavirus crisis in B2B settings: Crisis uniqueness and managerial implications based on social exchange theory. Industrial Marketing Management, 88, 125–135. https://doi.org/10.1016/j.indmarman.2020.05.004
Dethine, B., Enjolras, M., & Monticolo, D. (2020). Digitalization and SMEs’ ExportManagement: Impacts on Resources and Capabilities. Technology Innovation Management Review, 10(4), 18–34. https://doi.org/10.22215/timreview/1344
Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of Business Research, 133, 285–296. https://doi.org/10.1016/j.jbusres.2021.04.070
Drydakis, N. (2022). Artificial Intelligence and Reduced SMEs’ Business Risks. A Dynamic Capabilities Analysis During the COVID-19 Pandemic. Information Systems Frontiers, 1–25. https://doi.org/10.1007/s10796-022-10249-6
Elia, S., Giuffrida, M., Mariani, M. M., & Bresciani, S. (2021). Resources and digital export: An RBV perspective on the role of digital technologies and capabilities in cross-border e-commerce. Journal of Business Research, 132, 158–169. https://doi.org/10.1016/j.jbusres.2021.04.010
Endres, H., Helm, R., & Dowling, M. (2020). Linking the types of market knowledge sourcing with sensing capability and revenue growth: Evidence from industrial firms. Industrial Marketing Management, 90, 30–43. https://doi.org/10.1016/j.indmarman.2020.06.004
Ertug, G., Gruber, M., Nyberg, A., & Steensma, H. K. (2018). From the Editors—A Brief Primer on Data Visualization Opportunities in Management Research. Academy of Management Journal, 61(5), 1613–1625. https://doi.org/10.5465/amj.2018.4005
Fitzgerald, M., Kruschwitz, N., Bonnet, D., & Welch, M. (2014). Embracing digital technology: A new strategic imperative. MIT Sloan Management Review, 55(2), 1.
Gao, J., Yao, L., Xiao, X., & Li, P. (2022). Recover From Failure: Examining the Impact of Service Recovery Stages on Relationship Marketing Strategies. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.852306
Ghezzi, A., Cortimiglia, M. N., & Frank, A. G [Alejandro Germán] (2015). Strategy and business model design in dynamic telecommunications industries: A study on Italian mobile network operators. Technological Forecasting and Social Change, 90, 346–354.
Gil-Gomez, H., Guerola-Navarro, V., Oltra-Badenes, R., & Antonio Lozano-Quilis, J. (2020). Customer relationship management: Digital transformation and sustainable business model innovation. Economic Research-Ekonomska Istrazivanja, 33(1), 2733–2750. https://doi.org/10.1080/1331677X.2019.1676283
Gong, C., & Ribiere, V. (2021). Developing a unified definition of digital transformation. Technovation, 102, 102217. https://doi.org/10.1016/j.technovation.2020.102217
Halinen, A., Medlin, C. J., & Törnroos, J.‑Å. (2012). Time and process in business network research. Industrial Marketing Management, 41(2), 215–223. https://doi.org/10.1016/j.indmarman.2012.01.006
Hanelt, A., Bohnsack, R., Marz, D., & Antunes Marante, C. (2021). A Systematic Review of the Literature on Digital Transformation: Insights and Implications for Strategy and Organizational Change. Journal of Management Studies, 58(5), 1159–1197. https://doi.org/10.1111/joms.12639
Homburg, C., & Wielgos, D. M. (2022). The value relevance of digital marketing capabilities to firm performance. Journal of the Academy of Marketing Science, 50(4), 666–688. https://doi.o rg/10.1007/s11747-022-00858-7
Hove-Sibanda, P., Matshidiso, M., & Igwe, P. A. (2021). Supply chain risks, technological and digital challenges facing grocery retailers in South Africa. Journal of Enterprising Communities-People and Places in the Global Economy, 15(2), 228–245. https://doi.org/10.1108/JEC-05-2020-0104
Huang, L., Zhou, M., Lv, J., & Chen, K. (2020). Trends in global research in forest carbon sequestration: A bibliometric analysis. Journal of Cleaner Production, 252, 119908. https://doi.org/10.1016/j.jclepro.2019.119908
Isabel Jimenez-Zarco, A., Antonio Clemente-Almendros, J., Gonzalez-Gonzalez, I., & Aracil-Jorda, J. (2021). Female Micro-Entrepreneurs and Social Networks: Diagnostic Analysis of the Influence of Social-Media Marketing Strategies on Brand Financial Performance. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.630058
Jackson, N. C. (2019). Managing for competency with innovation change in higher education: Examining the pitfalls and pivots of digital transformation. Business Horizons, 62(6), 761–772.
Kademani, B. S., Sagar, A., Surwase, G., & Bhanumurthy, K. (2012). Publication trends in materials science: a global perspective. Scientometrics, 94(3), 1275–1295. https://doi.org/10.1007/s11192-012-0835-1
Kamalaldin, A., Linde, L., Sjodin, D., & Parida, V. (2020). Transforming provider-customer relationships in digital servitization: A relational view on digitalization. Industrial Marketing Management, 89, 306–325. https://doi.org/10.1016/j.indmarman.2020.02.004
Kumar, V., Rajan, B., Venkatesan, R., & Lecinski, J. (2019). Understanding the Role of Artificial Intelligence in Personalized Engagement Marketing. California Management Review, 61(4), 135–155. https://doi.org/10.1177/0008125619859317
Kuzmin, E. A., V. Faminskaya, M., Rodionova, E. A., & Zinatullina, E. R. (2022). Digital EFFECT: Relationship BETWEEN BRAND MEDIA IMAGE AND COMPANY PERFORMANCE. Jurnal Ilmiah Peuradeun, 10(2), 491–508. https://doi.org/10.26811/peuradeun.v10i2.785
La Calle, A. D., Freije, I., Ugarte, J. V., & Larrinaga, M. a. (2020). Measuring the impact of digital capabilities on product-service innovation in Spanish industries. International Journal of Business Environment, 11(3), 254–274.
Li, F. (2020). Leading digital transformation: three emerging approaches for managing the transition. International Journal of Operations & Production Management.
Li, L. (2022). Digital transformation and sustainable performance: The moderating role of market turbulence. Industrial Marketing Management, 104, 28–37. https://doi.org/10.1016/j.indmarman.2022.04.007
Magistretti, S., Pham, C. T. A., & Dell’Era, C. (2021). Enlightening the dynamic capabilities of design thinking in fostering digital transformation. Industrial Marketing Management, 97, 59–70. https://doi.org/10.1016/j.indmarman.2021.06.014
Marcon, E., Marcon, A., Ayala, N. F., Frank, A. G [Alejandro G.], Story, V., Burton, J., Raddats, C., & Zolkiewski, J. (2022). Capabilities supporting digital servitization: A multiactor perspective. Industrial Marketing Management, 103, 97–116. https://doi.org/10.1016/j.indmarman.2022.03.003
Matarazzo, M., Penco, L., Profumo, G., & Quaglia, R. (2021). Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective. Journal of Business Research, 123, 642–656. https://doi.org/10.1016/j.jbusres.2020.10.033
Melovic, B., Jocovic, M., Dabic, M., Vulic, T. B., & Dudic, B. (2020). The impact of digital transformation and digital marketing on the brand promotion, positioning and electronic business in Montenegro. Technology in Society, 63. https://doi.org/10.1016/j.techsoc.2020.101425
Moi, L., & Cabiddu, F. (2021). Leading digital transformation through an Agile Marketing Capability: The case of Spotahome. Journal of Management & Governance, 25(4), 1145–1177. https://doi.org/10.1007/s10997-020-09534-w
Mosch, P., Winkler, C., Eggert, C.‑G., Schumann, J. H., Obermaier, R., & Ulaga, W. (2022). Driving or driven by others? A dynamic perspective on how data-driven start-ups strategize across different network roles in digitalized business networks. Industrial Marketing Management, 102, 381–402. https://doi.org/10.1016/j.indmarman.2022.01.023
Na, C., Chen, X., Li, X., Li, Y., & Wang, X. (2022). Digital Transformation of Value Chains and CSR Performance. Sustainability, 14(16). https://doi.org/10.3390/su141610245
Nambisan, S., Lyytinen, K., Majchrzak, A., & Song, M. (2017). Digital Innovation Management: Reinventing innovation management research in a digital world. MIS Quarterly, 41(1).
Ng, I. C. L., & Wakenshaw, S. Y. L. (2017). The Internet-of-Things: Review and research directions. International Journal of Research in Marketing, 34(1), 3–21.
Nuccio, M., & Bertacchini, E. (2022). Data-driven arts and cultural organizations: Opportunity or chimera? European Planning Studies, 30(9), 1638–1655. https://doi.org/10.1080/09654313.2021.1916443
Payne, E. H. M., Dahl, A. J., & Peltier, J. (2021). Digital servitization value cocreation framework for AI services: A research agenda for digital transformation in financial service ecosystems. Journal of Research in Interactive Marketing, 15(2), 200–222. https://doi.org/10.1108/JRIM-12-2020-0252
Proskurnina, Nadiia, V, Shtal, Tatyana, V, Slavuta, Olena, I, Serogina, D. O., & Bohuslavskyi, V. V. (2021). Omnichannel Strategy of Digital Transformation of Retail Trade Enterprise: From Concept to Implementation. Estudios De Economia Aplicada, 39(6). https://doi.org/10.25115/eea.v39i6.5238
Ragazou, K., Passas, I., & Sklavos, G. (2022). Investigating the Strategic Role of Digital Transformation Path of SMEs in the Era of COVID-19: A Bibliometric Analysis Using R. Sustainability, 14(18). https://doi.org/10.3390/su141811295
Ramantoko, G., Fatimah, L. V., Pratiwi, S. C., & Kinasih, K. (2018). Measuring Digital Capability Maturity: Case of Small-Medium Kampong-Digital Companies in Bandung. Pertanika Journal of Social Science and Humanities, 26, 215–230.
Rapaccini, M., Saccani, N., Kowalkowski, C., Paiola, M., & Adrodegari, F. (2020). Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms. Industrial Marketing Management, 88, 225–237. https://doi.org/10.1016/j.indmarman.2020.05.017
Rêgo, B. S., Jayantilal, S., Ferreira, J. J., & Carayannis, E. G. (2021). Digital Transformation and Strategic Management: a Systematic Review of the Literature. Journal of the Knowledge Economy. Advance online publication. https://doi.org/10.1007/s13132-021-00853-3
Reinartz, W., Wiegand, N., & Imschloss, M. (2019). The impact of digital transformation on the retailing value chain. International Journal of Research in Marketing, 36(3), 350–366. https://doi.org/10.1016/j.ijresmar.2018.12.002
Saarikko, T., Westergren, U. H., & Blomquist, T. (2020). Digital transformation: Five recommendations for the digitally conscious firm. Business Horizons, 63(6), 825–839.
Sanchez, M. A. (2017). Framework to assess organizational readiness for digital transformation. Dimensión Empresarial, 15(2). https://doi.org/10.15665/rde.v15i2.976
Sebastian, I. M., Ross, J. W., Beath, C., Mocker, M., Moloney, K. G., & Fonstad, N. O. (2020). How big old companies navigate digital transformation. In Strategic information management (pp. 133–150). Routledge.
Singh, S., & Bashar, A. (2021). A bibliometric review on the development in e-tourism research. International Hospitality Review. Advance online publication. https://doi.org/10.1108/IHR-03-2021-0015
Taylor, S. A., Hunter, G. L., Zadeh, A. H., Delpechitre, D., & Lim, J. H. (2020). Value propositions in a digitally transformed world. Industrial Marketing Management, 87, 256–263. https://doi.org/10.1016/j.indmarman.2019.10.004
Toth, Z., Sklyar, A., Kowalkowski, C., Sorhammar, D., Tronvoll, B., & Wirths, O. (2022). Tensions in digital servitization through a paradox lens. Industrial Marketing Management, 102, 438–450. https://doi.org/10.1016/j.indmarman.2022.02.010
Tronvoll, B., Sklyar, A., Sorhammar, D., & Kowalkowski, C. (2020). Transformational shifts through digital servitization. Industrial Marketing Management, 89, 293–305. https://doi.org/10.1016/j.indmarman.2020.02.005
Urbach, N., & Röglinger, M. (Eds.). (2019). Digitalization Cases: How Organizations Rethink Their Business for the Digital Age. Springer International Publishing.
Vuta, D. R., Nichifor, E., Chitu, I. B., & Bratucu, G. (2022). Digital Transformation-Top Priority in Difficult Times: The Case Study of Romanian Micro-Enterprises and SMEs. Sustainability, 14(17). https://doi.org/10.3390/su141710741
Wichmann, J. R. K., Wiegand, N., & Reinartz, W. J. (2022). The Platformization of Brands. Journal of Marketing, 86(1), 109–131. https://doi.org/10.1177/00222429211054073
Yu, J., Wang, J., & Moon, T. (2022). Influence of Digital Transformation Capability on Operational Performance. Sustainability, 14(13). https://doi.org/10.3390/su14137909
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 ReMark - Revista Brasileira de Marketing
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.