Vol. 17 No. 2 (2019): (abr./jun.)

Published: 2019-05-24

Papers

  • Implementation of a performance indicator accompanying routine as a basis for the decision-making

    DOI: https://doi.org/10.5585/exactaep.v17n2.7864
    Amanda da Silva Totó Sandes, Mauricio Johnny Loos
    1-16

  • Analysis of the impact of organizational management in the innovative profile of small businesses

    DOI: https://doi.org/10.5585/exactaep.v17n2.7512
    Auristela Maria da Silva, André Marques Cavalcanti, Gabriel Hermino de Andrade Lima
    17-27

  • Simulation of discrete events in a Brazilian real estate services company in Southwest of Minas Gerais

    DOI: https://doi.org/10.5585/exactaep.v17n2.8034
    Vitor Hugo dos Santos Filho, Lilian de Oliveira Silva, José da Silva Ferreira Júnior
    29-45

  • Analysis of the relationship among service quality, image, value, satisfaction and loyalty under the view of university students bank clients

    DOI: https://doi.org/10.5585/exactaep.v17n2.8211
    Mayara Saemi Matumoto, Ricardo Coser Mergulhão, Camila Favoretto, Rute Aparecida Figueiredo, Tailise Mascarenhas Martins, Julio Cesar Pereira
    47-59

  • The AHP method contributing to quality in services with the aid of the 4 P’S in a civil constructure

    DOI: https://doi.org/10.5585/exactaep.v17n2.8083
    André Brum Missaggia, Roger da Silva Wegner, Deoclécio Junior Cardoso da Silva, Natália Pedroso Serpa, Tais Pentiado Godoy, Leoni Pentiado Godoy
    61-73

  • Performance analysis of the Innovation Input Sub-index of the Brazilian National Innovation System

    DOI: https://doi.org/10.5585/exactaep.v17n2.8125
    Juraci Ferreira Galdino
    75-93

  • Agile Project Management in a Junior Enterprise

    DOI: https://doi.org/10.5585/exactaep.v17n2.7860
    Wagner de Barros Neto, André Alves de Resende
    95-104

  • Measurement of port efficiency of the north region applying the data envelopment analysis – DEA

    DOI: https://doi.org/10.5585/exactaep.v17n2.8004
    Gecineide de Oliveira Barros, Ely Sena de Almeida
    105-118

  • Application of the theory of restrictions in public transport: a case study on a bus line in the city of São Paulo

    DOI: https://doi.org/10.5585/exactaep.v17n2.8230
    Apolo de Lima Beca, Eduardo Shimabuku, Adriano Maniçoba da Silva, Wilson Yoshio Tanaka, William de Paula Ferreira
    119-133

  • Propaganda of a supply chain management system and scientific services

    DOI: https://doi.org/10.5585/exactaep.v17n2.8274
    Roberto Miguel Fuentes Rivera, Rosângela Maria Vanalle, Milton Vieira Junior
    135-146

  • Diagnosis of agribusinesses performance of tannery segment against the concepts of LSCM

    DOI: https://doi.org/10.5585/exactaep.v17n2.8305
    Caio Vinícius Mazaro de Oliveira, Eduardo Guilherme Satolo
    147-164

  • OEE and quality tools: an integrated application in the distillation process of a biotechnology industry

    DOI: https://doi.org/10.5585/exactaep.v17n2.8183
    Ana Carla de Souza Gomes dos Santos, Igor Martins Ribeiro, Aline dos Santos Salve, Camila Mitie Ji, Letícia Ali Figueiredo Ferreira, Henrique Rego Monteiro da Hora
    165-184