Vol. 17 No. 2 (2019): (abr./jun.)

Published: 2019-05-24

Papers

  • Implementation of a performance indicator accompanying routine as a basis for the decision-making

    Amanda da Silva Totó Sandes, Mauricio Johnny Loos
    1-16
    DOI: https://doi.org/10.5585/exactaep.v17n2.7864

  • Analysis of the impact of organizational management in the innovative profile of small businesses

    Auristela Maria da Silva, André Marques Cavalcanti, Gabriel Hermino de Andrade Lima
    17-27
    DOI: https://doi.org/10.5585/exactaep.v17n2.7512

  • Simulation of discrete events in a Brazilian real estate services company in Southwest of Minas Gerais

    Vitor Hugo dos Santos Filho, Lilian de Oliveira Silva, José da Silva Ferreira Júnior
    29-45
    DOI: https://doi.org/10.5585/exactaep.v17n2.8034

  • Analysis of the relationship among service quality, image, value, satisfaction and loyalty under the view of university students bank clients

    Mayara Saemi Matumoto, Ricardo Coser Mergulhão, Camila Favoretto, Rute Aparecida Figueiredo, Tailise Mascarenhas Martins, Julio Cesar Pereira
    47-59
    DOI: https://doi.org/10.5585/exactaep.v17n2.8211

  • The AHP method contributing to quality in services with the aid of the 4 P’S in a civil constructure

    André Brum Missaggia, Roger da Silva Wegner, Deoclécio Junior Cardoso da Silva, Natália Pedroso Serpa, Tais Pentiado Godoy, Leoni Pentiado Godoy
    61-73
    DOI: https://doi.org/10.5585/exactaep.v17n2.8083

  • Performance analysis of the Innovation Input Sub-index of the Brazilian National Innovation System

    Juraci Ferreira Galdino
    75-93
    DOI: https://doi.org/10.5585/exactaep.v17n2.8125

  • Agile Project Management in a Junior Enterprise

    Wagner de Barros Neto, André Alves de Resende
    95-104
    DOI: https://doi.org/10.5585/exactaep.v17n2.7860

  • Measurement of port efficiency of the north region applying the data envelopment analysis – DEA

    Gecineide de Oliveira Barros, Ely Sena de Almeida
    105-118
    DOI: https://doi.org/10.5585/exactaep.v17n2.8004

  • Application of the theory of restrictions in public transport: a case study on a bus line in the city of São Paulo

    Apolo de Lima Beca, Eduardo Shimabuku, Adriano Maniçoba da Silva, Wilson Yoshio Tanaka, William de Paula Ferreira
    119-133
    DOI: https://doi.org/10.5585/exactaep.v17n2.8230

  • Propaganda of a supply chain management system and scientific services

    Roberto Miguel Fuentes Rivera, Rosângela Maria Vanalle, Milton Vieira Junior
    135-146
    DOI: https://doi.org/10.5585/exactaep.v17n2.8274

  • Diagnosis of agribusinesses performance of tannery segment against the concepts of LSCM

    Caio Vinícius Mazaro de Oliveira, Eduardo Guilherme Satolo
    147-164
    DOI: https://doi.org/10.5585/exactaep.v17n2.8305

  • OEE and quality tools: an integrated application in the distillation process of a biotechnology industry

    Ana Carla de Souza Gomes dos Santos, Igor Martins Ribeiro, Aline dos Santos Salve, Camila Mitie Ji, Letícia Ali Figueiredo Ferreira, Henrique Rego Monteiro da Hora
    165-184
    DOI: https://doi.org/10.5585/exactaep.v17n2.8183