Innovation in the management of lessons learned in an IT project with the adoption of social media

Authors

  • Roberto Winter Tata Consultancy Services do Brasil Av. Aruanã, 70 - Tamboré, Barueri - SP, 06460-010 Brazil
  • Marcirio Silveira Chaves Pontifical Catholic University of Rio Grande do Sul, PUCRS, Business School, Prédio 50, 11º andar, Av. Ipiranga, 6681, 90619900, Porto Alegre, RS, Brazil

DOI:

https://doi.org/10.5585/iji.v5i2.155

Keywords:

Knowledge management, lessons learned, web 2.0, Information Technology Projects, Social Media

Abstract

This research explores the gap in the management of lessons learned (MLL) in an Information Technology project (IT), validating a model (named Target) with the support of a wiki platform in a medium-sized company in the IT industry. This model supports the following MLL processes: awareness, collection, verification, storage, dissemination and reuse. This study adopts the paradigm of the Design Science Research and the Technical Action Research method to instantiate the Target model in the implementation phase of an IT project. The theoretical contribution lies in the practical utility of an LL model, which was validated in the field promoting innovation in the MLL. The practical implications can be seen in the company's learning to introduce the MLL, improve design productivity, increase employee collaboration and better disseminate knowledge.

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Published

30.08.2017

How to Cite

Winter, R., & Chaves, M. S. (2017). Innovation in the management of lessons learned in an IT project with the adoption of social media. International Journal of Innovation, 5(2), 156–170. https://doi.org/10.5585/iji.v5i2.155

Issue

Vol. 5 No. 2 (2017): May/August

Section

Articles

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Copyright (c) 2017 International Journal of Innovation

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