Vol. 19 No. 4 (2021): (out./dez.)

Published: 2021-10-13

Letters to the Editor

  • Nota Editorial

    Universidade Nove de Julho - Uninove (Publisher)
    728
    DOI: https://doi.org/10.5585/exactaep.2021.20887

Papers

  • A hybrid tabu search/ILS algorithm for open shop scheduling problem

    Vitor Hugo Lopes Costa Lima, Bruno de Athayde Prata
    729-744
    DOI: https://doi.org/10.5585/exactaep.2021.11626

  • Analysis and mapping the production process at a minibuses dealership

    Raimundo Nonato Alves da Silva, Sonia Maria Oliveira e Silva, Francisco Assis de Souza de Farias, Stefanny Terencio da Cunha, Marcello da Silva Astuto
    745-763
    DOI: https://doi.org/10.5585/exactaep.2021.13213

  • Alternatives of quality improvement in the processes of a restaurant under sustainable practices

    Deoclécio Junior Cardoso da Silva, Denise Adriana Johann, Andrieli de Fátima Paz Nunes, Natalia Pedroso Serpa, Ranice Höehr Pedrazzi Pozzer
    764-784
    DOI: https://doi.org/10.5585/exactaep.2021.14166

  • Determination of main hub airport evaluation characteristics using the AHP method

    Ingrid Rebouças de Moura, Luís Henrique Gonçalves Costa, Enilson Medeiros dos Santos, Herbert Ricardo Garcia Viana
    785-804
    DOI: https://doi.org/10.5585/exactaep.2021.16066

  • Product development: an application in the design of an application for calculation of material in concrete production

    Paula Souza Sampaio, Jéssika Alvares Coppi Arruda Gayer, Thiago Shoji Obi Tamachiro, Fernanda Robes de Oliveira, Marcos Augusto Mendes Marques
    805-816
    DOI: https://doi.org/10.5585/exactaep.2021.14741

  • Failure analysis in the petrochemical maintenance service through quality tools

    Dayse Camila Saraiva Silva, Ana Maria Magalhães Correia
    817-842
    DOI: https://doi.org/10.5585/exactaep.2021.8894

  • Study of the implementation of dynamic pricing in a company with a recurring revenue model through customer segmentation

    Catherine Sudbrack Rothbarth, Marcine Müller, Laura Visintainer Lerman, Natália Eloísa Sander
    843-863
    DOI: https://doi.org/10.5585/exactaep.2021.16754

  • Application of Item Response Theory (IRT) in the identification of quantitative discriminating indicators for the practice of business benchmarking

    Marcos Charles Pinheiro Baltazar, Marcos Ronaldo Albertin, Heráclito Lopes Jaguaribe Pontes
    864-889
    DOI: https://doi.org/10.5585/exactaep.2021.16849

  • Business process management model integrated with risk management to improve the production process

    Paula Márcia da Silva Guimarães, José Luís Braga, Fernando Hadad Zaidan
    890-910
    DOI: https://doi.org/10.5585/exactaep.2021.16023

  • Knowledge management and practices of explicitation of tacit to explicit: a systematic literature review of last 20 years

    Rafael Rodrigues Alves, Fernando Celso de Campos
    911-932
    DOI: https://doi.org/10.5585/exactaep.2021.16057

  • Model of open innovation process in format of a geographical indication: the case of the small milk industry in the Pernambuco semi-arid

    Suely de Carvalho Roma, André Marques Cavalcanti, Auristela Maria da Silva
    933-953
    DOI: https://doi.org/10.5585/exactaep.2021.16613

  • New product development ability and international inovativeness: an empirical study on brazilian exporting companies

    Mateus Panizzon, Gabriel Sperandio Milan, Eric Charles Henri Dorion, Pelayo Munhoz Olea
    954-977
    DOI: https://doi.org/10.5585/exactaep.2021.16814